Privacy Policy
Your privacy matters to us. This policy explains how cymbriqenora collects, uses, and protects your personal information in accordance with Australian privacy laws.
Effective Date: January 15, 2025 | Last Updated: January 10, 2025
Information We Collect
cymbriqenora collects various types of information to provide our financial education services effectively. This includes information you provide directly and information we gather through your use of our platform.
Personal Information: When you register for our courses or contact us, we collect your name, email address, phone number, and educational background. For payment processing, we securely handle billing information through encrypted systems.
- Contact details including name, email, phone number, and mailing address
- Educational background and professional experience relevant to financial learning
- Payment information processed through secure third-party providers
- Technical data including IP addresses, browser type, and device information
- Course progress, assessment results, and learning preferences
How We Use Your Information
We use collected information primarily to deliver educational services and improve your learning experience. Our data usage practices are designed to support your educational journey while maintaining strict privacy standards.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Course delivery and progress tracking | Learning data, assessment results | Contract performance |
| Communication about courses and updates | Contact information, preferences | Legitimate interest |
| Payment processing and billing | Financial information, contact details | Contract performance |
| Platform improvement and analytics | Usage patterns, technical data | Legitimate interest |
Your Privacy Rights Under Australian Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We're committed to helping you exercise these rights.
Access Your Information
You can request copies of personal information we hold about you. We'll provide this within 30 days of verification.
Correct Inaccuracies
If you find errors in your personal information, we'll correct them promptly upon notification and verification.
Data Portability
Request your data in a structured format for transfer to another provider where technically feasible.
Withdrawal of Consent
You can withdraw consent for marketing communications and optional data processing at any time.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, or misuse. Our security framework includes both technical and administrative safeguards.
Security Measures: All personal data is encrypted in transit and at rest using industry-standard protocols. Our systems undergo regular security audits and penetration testing to identify and address vulnerabilities.
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced encryption standards (AES-256) for data storage and databases
- Multi-factor authentication for staff accessing personal information
- Regular security training for all employees handling personal data
- Automated monitoring systems to detect and respond to security threats
- Annual third-party security assessments and compliance audits
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we do share data with trusted service providers who help us deliver our educational services, always under strict contractual obligations.
Service Provider Categories:
- Payment processors for secure transaction handling (Stripe, PayPal)
- Email service providers for course communications (Mailchimp, SendGrid)
- Cloud hosting providers for platform infrastructure (AWS, Google Cloud)
- Analytics providers for platform improvement (Google Analytics with privacy controls)
- Customer support tools for assistance and help desk services
All third-party providers are bound by strict data processing agreements that limit their use of your information to specified purposes only. We regularly audit these relationships to maintain compliance.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Different types of information have different retention periods.
| Information Type | Retention Period | Reason |
|---|---|---|
| Course enrollment and progress data | 7 years after course completion | Educational records compliance |
| Payment and billing information | 7 years from last transaction | Financial record requirements |
| Marketing communication preferences | Until withdrawal of consent | Ongoing communication needs |
| Website analytics and usage data | 26 months maximum | Platform improvement purposes |
International Data Transfers
While cymbriqenora is based in Australia, some of our trusted service providers may process data in other countries. We ensure all international transfers maintain appropriate safeguards and comply with Australian privacy laws.
Countries where data may be processed include the United States, European Union member states, and Singapore. These locations are selected based on their strong privacy frameworks and our service providers' security certifications.
Transfer Safeguards: All international data transfers are protected by standard contractual clauses, adequacy decisions, or certification schemes that provide equivalent protection to Australian privacy standards.
Cookie Policy and Tracking
Our website uses cookies and similar technologies to enhance your experience and analyze platform usage. You can control cookie preferences through your browser settings.
- Essential cookies for platform functionality and security
- Analytics cookies to understand user behavior and improve services
- Preference cookies to remember your settings and customizations
- Marketing cookies for relevant content recommendations (with consent)
You can disable non-essential cookies through your browser settings or our cookie preference center without affecting core platform functionality.
Privacy Policy Updates
We review and update this privacy policy regularly to reflect changes in our practices, services, or applicable laws. Significant changes will be communicated through email and prominent website notices.
Minor updates that don't affect your rights or how we handle your information may be made without prior notice. We encourage you to review this policy periodically to stay informed about our privacy practices.
If you continue using our services after policy updates, you accept the revised terms. For material changes affecting your rights, we'll seek your explicit consent before implementing new practices.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? Our privacy team is here to help.
Email: info@cymbriqenora.com
Phone: +61 889 416 516
Mail: Privacy Officer
cymbriqenora Financial Education
Lydiard Street Ballarat Train Station
VIC 3350, Australia
We aim to respond to all privacy inquiries within 30 days. For urgent matters, please call during business hours (9 AM - 5 PM AEST).